Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Katie Howard
I have just purchased a Mini Cooper 1.6D from yourselves and can not fault any part of the process.

What can I say?!

You have simply proven that excellent customer service still exists. Incredible car, stress free buying, amazing value for money.

I haven't bought a new car in 11 years and with my old car going wrong, I had my new car within 48 hours from my initial point of enquiry. Considering I live in Norfolk, your driver delivered the car, helped me sort out my Bluetooth, and showed me the basics. I know where I will shop again when it is time to get another vehicle. It has been an absolute pleasure dealing with yourselves and I can not thank you enough. I will certainly be recommending your company to those I know.

Warmest regards.

Katie Howard.
Chez Rossi
Its been over ten years since I last changed vehicles and so I was not sure how to swap over the personalised plate etc. But with a little help from Glynn, it was sorted very easily. Having been a liker of the car mills Facebook page for some time, I could not resist it when a VW Amarok popped up on my feed. After a couple of messages and a visit, a sale was agreed quickly. They even took my old van in part exchange! The whole process from start to finish was very easy, quick and efficient. I would definitely recommend them to anyone. Thanks to Blaise and especially Glynn for their fantastic help.
Harry Pendlebury
Absolutely fabulous service from start to finish.Chose our Octavia on Monday drove it home on Friday.Was just immaculate inside and out. Looked like a brand new car..All the team were really friendly and helpful;Nothing too much trouble.All paperwork spot on.Just cant believe places like this exist any more. Thank you so much. Will DEFO recommend to everyone.
Stephen Wareing
Excellent customer service, just picked my wifes Mini Cooper up today immaculate condition,fantastic customer service,advised and showed everything on the car before we drove away. Well done to you and your team, happy wife happy life.
Amy & John Bulmer
Hi Glynn,
Buying the car from you and your team was a pleasant experience and nothing was too much trouble.
We are really enjoying our new car!
Thank you for your advice
Regards
Bronwen Chew
Thanks to Glynn and his team for making the purchase of my Mini Mayfair a total pleasure. Certainly the least pushy of car salesmen we have dealt with. The process was professional and efficient. The car was in immaculate condition although only a 59 plate.They certainly are happy to ensure complete customer satisfaction and I will be recommending to all our friends despite being over 2 hours drive away. Thanks again guys I totally love my car
Peter Ratcliffe
Collected my Mokka today, the car looked great. Glynn was more than helpful throughout the process. We got a great price for our trade in and got the Mokka for a good price. The car was also ready to collect earlier than we hoped so that was a plus too. I can definitely recommend the Car Mill to anyone hoping to get another car . Very pleased.
Dominic B Coll
Went in for a Mini as a birthday present for my wife, came out with a Mercedes for the same money ! She's just driven it today and is over the moon. The chaps at The Car Mill did everything they said they would and more - its a stunning car, superb customer service. Very happy. I'll be going back when I need to change my car. Highly Recommended !
Edward Ted Baker
I Purchased a Hyundai Ix35 from this dealership, and dealt with Glynn. I had a great experience with them and the car is spot on.Very pleasent and friendly staff, will come back again as and when i get another motor. 5 stars guys.
Jerry Lynch
I recently assisted my sister in the purchase of a Toyota Auris 1.3 petrol for her daughter. As we were travelling from Co.Clare and had prepaid most of the price, we were hoping our trust in Glynn and the car would be realized. I am happy to say we were not disappointed. Michael had done a super job in cleaning and polishing the car and even though it is a 2012 - is unmarked. We met Blaze , Glynn and Michael and they were extremely helpful. While the price was not very negotiable, I was pleased to get a luck penny which is a personal preference of mine. My niece is very happy with her purchase.
Adam Weller
I purchased a ten-year-old Peugeot that was only £2700, and in comparison to the rest of Glynn\'s stock profile, you could say was an old banger.... Yet the vehicle was still prepared to a very high standard. Overall I had a fantastic experience from the first telephone enquiry. Excellent communication leading right up to the day of collection. Upon collection day, I was met at the train station by one of Glynn\'s staff. I arrived at The Car Mill to find the car just as described over the phone and beautifully presented. It had also received a very detailed mechanical inspection & service. Glynn is very "down to earth", yet still very professional. He ensured that every detail of the paperwork was gone through with me and that I was 100% happy with the car before I paid / drove away etc. Having been in the Motor-Trade myself for the past twenty five years, I can assure any buyer that they will enjoy a positive experience buying from The Car Mill..... No matter what your budget, you will be looked after better than with any main-dealer, in every aspect. I wish Glynn and his team at The Car Mill continued success going forward.
Nathan Guffogg
I bought a 12 plate Vauxhall Corsa from the Car Mill and the service was excellent. From first phoning up and asking about the car to actually buying the car I could not fault a thing. Also offer great prices compared to other dealers. Would definitely recommend.
David Banks
I purchased my BMW X3 from you today, and the car looked a treat, very well presented -polished, leather clean and fed, I was very pleased. It is very difficult to find an excellent 3rd partly car dealer and you and your colleague met this exacting demand. I will recommend you to anyone looking for a quality used car. What you see is what you get - 5 Star treatment and a great car.
GEOFFREY CHARLES ELLIOTT
It isn't often these days that you find a company with people who work for them who are prepared to go that extra mile,and that is why I want to share with everyone the most positive car buying experience that I've ever had.From my initial first phone call with Derek,about the car I saw on their website,which was a 16 Plate Rav 4 Petrol ICON AWD,to the time I collected the car,the whole team at The Car Mill looked after me so well,I cannot praise them enough.What makes buying a car from The Car Mill different to all the rest,is apart from the fact that they are a dose cheaper, they are also prepared to accept your part ex,and give a better price too.They have such a great selection of cars,I was tempted to also buy a big Lexus GS,but knew my wife would never allow it,after all I'm 73 years old! I collected my new Rav 4,on Wednesday the 21ST of June 2017.The car was kept inside,and was everything I had dreamed it would be.It was immaculate,both clean inside and out,the boys were able to answer all my questions,and even though I had decided to buy the car, they insisted I went for a test drive in it with Michael,to acclimatise myself with all the Rav's many modern functions.Later Michael even set the Sat Nav up for me,as well as my I phone to the "hands free" function.When I went to pay for the car with Glynn,we found that I had somehow blocked my Visa Debit Card. Glynn handled everything,he even spoke to my Bank,Santander twice,and then Michael drove me and Glynn to the Blackburn branch of Santander,and even helped me unblock the card.Back at The Car Mill,Glynn did all the paperwork for me,even to taxing my Rav with the DVLA,to swapping over my car insurance. Glynn even bought me lunch.I had travelled up from Pontypridd in South Wales,at 6 PM the previous night,and even though things didn't go according to plan ( they seldom do),going that extra mile to The Car Mill,was indeed both financially well worth it,as well as being such a such a pleasant and positive buying experience,that is why I want others who are thinking of changing their car,to contact the boys at The Car Mill,believe me you won't regret it.Many many thanks to Glynn,Derek and Michael for all your help,patience,kindness and understanding,long may you continue,my kindest regards,Geoff.
John Young
I have just purchased a car from the Car Mill. As car dealers go, found them to honest, fair and very helpful. The price for the purchase car and my trade in was acceptable and far better than any Vauxhall dealer. Therefore totally recommended and definitely would use again.
Paul Clarkson
Just bought a Skoda Fabia from the car mill first class great experience good price for my trade in excellent service would recommend.
steve wightman
Just purchase a Lexus GS450F from the Car Mill. Great experience, easy folks to deal with and offer a good price with an excellent service.
Chris Thompson
I saw the perfect jaguar on line give the car mill a telephone call and spoke to glynn the car was all sorted for the weekend for me it was raining so they kept it inside for me to check and it was perfect this experience as put my faith in the car salesman no hesitation in recommending this company and they make a lovely cup of tea thanks chris
Nichola Croves-Winn
I have to say that myself and my husband were totally and utterly blown away with the high standard of service we received from start to finish with the team here. My car my husband purchased for me is nothing less that outstanding and the after care and peace of mind this company offers is unbelievable, we were literally astounded with the extra Car Mill offer and at no extra cost to ourselves. I am a retail Area Manager and have to hand it to the team here your service from start to finish and customer after care is something way out of the norm. Your team, service and your vehicles are all true solid testimony to the prestigious quality you offer to all customers, thank you all so very much. Expectations undeniably exceeded .
Colin Donnelly
I saw a car I liked on the internet, drove an hour to see it and the car was better than I could imagine... I got an excellent p/x value from my old car and agreed a final payment.... all with no pressure or heavy sales techniques... Arranged to pick the car up the following week, after an MOT, Service and valet were completed, and actually got a call to say the car is ready earlier than expected .. Overall a pleasure to do business with and highly recommended..
Andy
Just purchased my Vivaro van today, honest straight forward people with no hard sale and we came home with a great van . Would recommend to anyone who's looking for a new car. Thanks for sorting out the drive away insurance and cups of tea. Andy & Jayne, Brackenholme, Selby.
Neil Beese
Spot on service from the Car Mill, the guys couldn't do enough to help. The car was as advertised and even though I am in Bristol, I'd certainly buy from the Car Mill again.
Sandra Holdsworth
Really like the car I bought from The Car Mill It ticked every box that I wanted.Glynn was very helpful not pushy at all, the car was nicely presented on collection, the transaction went very smoothly would certainly go there again. Sandra from Darwen
Peter Martin
When you visit The Car Mill do not expect a glittering showroom with receptionists dressed like B.A. flight attendants, what you will find is a good selection of first class used cars, there is no sales pressure and you can wander around to inspect the vehicles, we purchased a BMW X1 and more than happy with the car and very fair price for our p/ex, Glynn is a great guy to deal with and certainly knows his cars, recommended 100%. Peter & Lydia, Co. Durham.
Laura Simpson
If you're looking for a dealership that will communicate proficiently, I'd rate this a 10/10. If you'd like candid advise, it's got to be a 10/10. If you want friendly yet professional, they'd get the full stars and if you want a company that gives a personal level of service, you couldn't ask for more. The staff even took myself, my daughter and my dog to de-hire a car, brought us back and even gave me a dog cover for my boot! From top down, brilliant management and staff. Thank you. I'd highly recommend this dealership.
Alex Bates
Just purchased a 2005 Mini Cooper from these lovely people at The Car Mill. I am over the moon with the Mini, it is a fantastic car and exactly how described . They were very helpful. I have driven the car home tonight and it is faultless a massive thank you to all the staff for an easy transaction. Thanks to Glynn too who even helped me tax the car online. Alex
Rob. Edinburgh
Excellent service, no sales pressure, car keenly priced. They also collected me from the station. Would buy from here again.
Joe Burke
I just purchased a Mazda 6 car from the Car Mill. I came over from Ireland and was picked up from the Airport by Derek. The car was extremely well prepared and presented with great attention to detail. Glynn and his team were a pleasure to deal with. Very easy to deal with and trustworthy. Everything was exactly as described on the website which was very important to me coming over from Ireland. Would recommend The Car Mill to anyone
Lyn. Newport
I was initially dubious about buying a car more than 200 miles away, but I am pleased to say it was well worth the effort making the trip. The whole team at the Car Mill were fantastic, no pressured sales, an easy purchase with everything clearly explained and the Seat Exeo was so well prepared it exceeded expectation, it looks like new and is an absolute pleasure to drive. Great job guys !
Diane Meredith
Glynn and the team made the whole experience of buying a car a pleasure. No male dominated grunting for a woman buying a car, just friendly, helpful and professional service from all. Would recommend Car Mill to anyone.
Denise Kelly
Just purchased a Citroen DS3 from the Car Mill and I'm delighted with it. The whole team were a pleasure to deal with, very friendly and no sales pressure whatsoever. Would definitely have no hesitation in recommending this company if you're looking to buy a car.
Sean Goldsbrough
Recently purchased a Mini Countryman from here. The service was excellent and so was the price. Extremely easy to deal with and really nice people. Would definitely recommend!
Mark Bethell
I would highly recommend The Car Mill I purchased my VW Golf GTD, the car is A1 condition, excellent customer service from Glynn & Derek well done guys.
Peter Hall
Highly recommend The Car Mill. Glynn & Derek provide an excellent service & well worth making the journey. Glynn demonstrates a professional & genuine approach which is unusual in the car trade. Derek ensured that the car was in a first class condition. Would easily be tempted back to consider future car purchase. Well done everyone at The Car Mill.
Mike Johnson
Bought a Hyundai santa Fe from Glynn and Derek recently car was immaculate and am very pleased with it so far. No high pressure sales was allowed a decent length test drive on our own, buying process very easy car had a full service history old MOT's and all receipts for every service etc. Have previously been wary about using this type of garage but have been pleasantly surprised very honest no bu***hit. Would highly recommend these guys
Matthew Thornton
I would recommend The Car Mill to anyone & everyone. They provide a very professional & friendly service. I was a little unsure how easy arranging to purchase and part ex a car from distance would be but there was absolutely no trouble. Everything was agreed over the phone, we just swapped vehicles in one trip! The car was immaculate and ready for us to drive away. Thank you!
Bob Whewell
I agree with many of the comments made. I recently purchased a Mercedes Estate from the Car Mill and it is a super car. The staff at the Car Mill were very helpful and I would certainly go there again.
Sue Carr
I was a little unsure at the thought of going to car showrooms to purchase a car, but on arriving at the Car Mill, my mind was put at rest, as I encountered great friendly service with no pushy sales talk. Glynn and his team were so helpful and I am thrilled with the car I bought. They will be my first port of call when I next need to change my car. Thank you to you all for making it so easy. Fantastic service.
Mr Fletcher
Thankyou for excellent service on perchasing my new Honda Civic great car u have a good team, Mr Fletcher
John Houghton
Just bought another car from car mill, Audi a1, great car great deal and a top guy , thanks Glynn
GARRY NICHOLLS WOODVILLE DERBYSHIRE
THANKS FOR YOUR HELP AND SUPPORT ,WITH MY MONARO ,REALLY GLAD I MADE THE JOURNEY UP TO THE GARAGE IN THE FIRST PLACE TO BUY THE CAR, THANKS AGAIN
Ian Hynes
Great service from all the team at The Car Mill, thanks for making the purchase of my Lexus so easy and fuss free.
Jon Hudson
Thanks very much to Glynn and Derek for making the recent purchase of my Honda Civic such a pleasant , fuss free , fast and efficient experience. I would highly recommend The Car Mill in Blackburn to anyone looking to buy a car from an honest reliable and helpful organisation. A credit to the motor trade if my experience is anything to go by. Thanks again fellas.
Mark Kelly
Derek, Glynn, I am over the moon with my Audi Allroad, it's like a new car and looks and drives really well. Thanks for an extremely efficient and effective service during the purchase, which took less than a week from deposit to delivery up to the Highlands. I'd recommend you and your business without hesitation., kind regards Mark Kelly
Julie Blackpool

Can i just say what a great bunch of guys a pleasure to do business with ,nothing was too much trouble .I would definitely do business with The Car Mill again and recommend them as the first place to look for a car . Thank you Glynn and Derek your the best
Carys Lamb
Hi Glynn
I just wanted to pass on my sincere thanks for your help during the purchase of my mini. Not only did I drive away feeling confident with the purchase, the welcome and thourough explanation of everything made it an excellent buying experience. I would not hesitate in recommending you to any of my friends or family and the train journey (though a little delayed) was well worth it!
So once again many thanks from my mum and I.
All the best

Jamie Walshaw
I would just like to thank everyone at The Car Mill for making it very easy and hassle free with the purchase of my new car
Jean & Paul
Just want to say thanks to Glynn and all the team for the excellent service I received before during and after buying our car. We received outstanding service from everyone including the mechanic who did the service. I would highly recommend the Car Mill Thank you everyone.
Lindsay Wright
Travelled from Bradford to purchase my Ford Kuga from The Car Mill. Was dealt with by Sharon and what a lovely lady she is. There was a problem with the sat nav but Sharon sorted it at no cost to myself. I absolutely love my car and I'm so pleased we chose The Car Mill. Sharon was fantastic and the whole team were great. Would definitely go back and would recommend to anyone looking for a car. Thank you Sharon and team.
Mr Wigfield, Barnsley
What a great team you have at the Car Mill traveled over from Barnsley and wasnt disapointed would advise anyone looking for a vehicle to contact you thanks to Derick Blaze and Glynn
John & Dawn
We have just purchased a VW Tiguan off Glynn and what a nice bloke. Car is super and just want I wanted really please. Glynn is super and will recommend him to everyone. I wish him every success and will definitely go back.
Ray Botham
To the lads at The Car Mill,I recently bought the blue S40 T5 from yourselves, I can honestly say that i you were fantastic,the car is mint,the professionalism you shown was 10 to none,i have to say its the best place I have ever purchased a car from.When i'm ready to upgrade I WILL be using THE CAR MILL.Thanks Ray
Mrs Kate Strand - Kent
Dear Glynn, Just to let you know that are we back in Kent with the Barchetta, we had lovely drive back across the moors. Thank you for your high standard of customer care and for making the car look so lovely. It was a pleasure to do business with you. Many thanks and best wishes Kate Strand.
R Ashcroft - Bridlington
I purchased a Ford Mustang GT from the car mill. The car was low mileage 2006 and was in as new condition. I am an American car enthusiast and know my Yanks this was one of the best I've seen and I attend many car shows each year. It was well prepared. Glynn and Derek go the extra mile when it comes to preparation. Pleasant honest people to deal with, go buy your next car from them.
Mr G Swift - Darwen
I bought my car from the car mill. The car is great but the service and honesty of the guys (Glynn and Derek) was fantastic. Next time I'm looking for a car I will definitely be checking their stock.
Mr Donald Jukes - Telford
I purchased a used Mercedes from The Car Mill about a month ago. I have found no faults whatsoever with the car and can only compliment the team there on its preparation. The few minor scuff marks were fixed and the car was valeted to an extremely high standard. The result is I bought a car with 48,000 on the clock that looks and operates as new. I've bought many used cars in my time – my experiences with The Car Mill rate as outstanding and are thus highly recommended.
Mr & Mrs Whittle, Coppull, Chorley.
After searching for the car we had in mind we sourced The Car Mill and after dealing with them realised we had definitely purchased from the right place. All the staff were most helpful and friendly, especially Glynn, who was very knowledgeable and put us completely at our ease. The transaction was a pleasure and I would recommend this firm to anyone looking for a change of car. Many thanks to you all for your friendly, helpful attitude
Terence Gomersall - Chesterfield
I do not usually buy used cars, but my dealings with Glynn show that I've wasted a lot of money on new cars over the years. The 10-year-old Lexus I've just bought was beautifully prepared, and is almost indistinguishable from new. The whole transaction was conducted in a friendly and professional manner, without any sales pressure. I will certainly go back to The Car Mill when I am next in the market, and I will confidently recommend them to friends and associates.It was well worth the 100 mile journey to visit them.
Stuart Rutter - Bromsgrove
I have bought many used cars over the years and have to say The Car Mill rates as the best i have ever bought a car from. All of the staff are so friendly and helpful and don't pressure you at all. I would definitely use them again. My wife is delighted with the car, it was well worth the 200 mile round trip. Thanks.
Brian and Lesley
Having shopped around over several weeks to replace my car visiting several dealers from main dealers to independent used outlets. Derek was the first to greet and assist us with a nicely relaxed helpful manner. Next on the scene was Glyn with again the same easy going helpful approach which made the whole process a pleasure. The Volvo is very nice too. Thanks guys.
Graeme-Yorkshire
I don't usually buy from car dealers as i've had bad experiences in the past, we traded our Jeep Patriot for a larger 4x4 and have been delighted with the car and the service received. When the time comes to change cars again, i'm sure we'll be checking the stock list of the car mill to see if they have what we want , before looking elsewhere. I highly recommend this company.
Paul- Lancashire
I recently bought a ford focus from the car mill . The sales team were polite and friendly ,and very helpful. They spent quite a lot of time sourcing the car and keeping me informed of any progress. I am very pleased with the car . Thanks a lot. Paul.
Mr Ian Entwistle-Lancashire
We got in touch with the car mill to upgrade our ford ka for a bigger car.had no idea what car to buy and after good advice ended up buying bmw x3.fantastic to do business with and all made so easy.will definitely use again.
Mr Tony Moore-Cheshire
I bought a Range Rover Vogue from The Car Mill with a part ex on my BMW X5. I am absolutely delighted with my Range Rover. There was a few minor things that needed fixing but nothing was to much trouble with this company. All the staff were extremely friendly and very, very helpful. It\'s great to deal with such really nice people, not your usual car dealer sharks. I would 100% recommend this company to anyone looking to buy a vehicle in the future.
Carol Bennett - Longridge
My daughter Amy bought a Silver Ford KA from you a few weeks ago. I am just writing to say thank you very much for a lovely car. It is perfect for her & I would definitely recommend your company to people.